Incidents

Guidance for managing incidents in HammerTech.

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Frequently asked questions

No. Saving an incident, even when selected draft, will push the BMD Email notification. Ensure only to save when details have been entered.

Yes, if Incident is still open, you can edit and update the classifications as they change (including for injuries).

No, not by a Standard User. Incidents can only be re-opened by Regional Admin or higher level access only once they are closed.

No. Only Regional Admin Users or higher can re-open an incident after it is closed.

Yes. Incidents need to be entered, before they can be marked as confidential. Ensure no personal details are included in description and ensure you are working in accordance with BMD's Incident Management Standards.

No. Observations need to be completed against an incident, before you can close the incident.

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